Jamestown Regional Medical Center

Financial Counselor

Location US-ND-Jamestown
Full-time, benefited
8:00 am-4:30 pm


Full-time, benefited position working 80 hours per two-week payperiod.  Days of work are Monday - Friday and hours are 8:00 am-4:30 pm.


To provide financial counseling to JRMC patients and their families to assist in customer service to uninsured patients and reduce the financial risks at JRMC.  The Counselor will work with patients to obtain coverage.  There will be patient financial screening, follow-up, and task management on a daily basis. 



  • Develop a thorough understanding and working knowledge of all public and private health insurance programs that provide assistance to the uninsured and underinsured. Assist uninsured and underinsured individuals in applying for available health insurance or prescription assistance and track delivery of care.
  • Review upcoming schedules to determine private pay patients. Make personal contact either in the pre-registration process, at time of appointment or during patient stay. Interacts with patients in the adolescent, adult and geriatric age groups while performing duties.
  • Perform screening activities to assist self-pay in-house patients and discharged self-pay patients
  • Review all self-pay accounts for the next 30 days
  • Review assigned work ques
  • Assist manager and patient access supervisor with high priority projects
  • Completes estimates for potential patient procedures
  • Submit Medicaid, Community Care or other sponsorship applications.
  • Follows up on problems that may arise with guarantor discrepancies, etc.
  • Authorizes inpatient and observation accounts for stays.
  • Monitors miscellaneous accounts.
  • When required, will be assigned to work in various admission areas; interviews patients, gathering information including but not limited to demographic data, insurance information and emergency notification, and obtains appropriate signatures. Functions as the telephone switchboard when required. Assists in the scheduling of patient for the clinic and rehab departments.
  • Performs other related duties as assigned or requested.
  • Assists patient accounts coordinator with watching bad debt accounts.
  • Works closely with billing team to provide assistance in proper insurance application to accounts.
  • Assist PFS/PAM manager in watching the self pay accounts to prevent reoccurrence.
  • Will be the backup for patient access insurance specialist and clinic insurance specialist roles.
  • Maintains a supertrainer role for patient access.
  • Position is split between Financial Counseling and Insurance Verification/Specialist. The purpose of this position is to have 60% roles or focus to be on Financial Counseling with working self pays prior to service and discharge.  40% is to be focusing on insurance verification in the primary area of Emergency Department and OB accounts, as this is the highest level of uninsured accounts. 


Requires associate degree or completion of high school education and 2 or more years of collection experience. 


Two or more years of collection or clerical experience depending on education which demonstrates progressively more responsible  required; three months on-the-job training.


Background check will be completed for position.


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